Support Centre · For renters
Uploading documents
What is accepted, what the statuses mean, and re-uploads.
Open the item on your checklist and choose the file, or several at once (up to 10), or take a photo. Foyer accepts a PDF or a photo (PNG, JPG, WEBP, HEIC). A photo is cropped and turned into a PDF for you, so a photograph of a pay stub is fine. Each file can be up to 10 MB.
Statuses
- Pending: you have not sent anything yet.
- Uploaded: sent, waiting to be reviewed.
- Complete: approved. The file is locked and you can no longer replace it.
- Re-upload: a better copy was asked for. The note beside the item says why.
Replacing a file
Until an item is marked complete, you can open what you sent and replace it. After that, ask the person you are working with if something needs to change.
Co-applicants
Each co-applicant has their own checklist under their own name, reached through their own link. Nothing you upload is mixed with theirs.
Related
Still stuck? Write to support@getfoyernow.com
